Customer service
Managing customer relationships and after-sales support.
Customer management (CRM) for small and medium-sized businesses
A single record with the history of contacts, sales and support, a sales pipeline and reports.
Ticket-based support with AI assistance
Centralised tickets linked to the customer's history, with AI-suggested replies.
Delivered by: Multidesk · Brazil
Education
Training for customers, students and teams.
Our own online learning platform
Courses, student area, access management and progress tracking.
Corporate training
An internal training environment with access control, tracking and certificates.
Delivered by: EAD 4 You · Brazil
Organised service, well-served customers
When requests arrive by email, phone and WhatsApp without a shared record, deadlines are missed, questions are asked twice and nobody knows the customer's history. Multidesk brings the customer record, the sales pipeline and the support tickets together in one place, with AI-suggested replies. The team sees the full history before replying and management tracks deadlines and volume through reports.
Training on our own platform
EAD 4 You is Cyber1's e-learning platform, used to train customers, students and internal teams. It lets you publish courses with videos and materials, control who can access each piece of content, track each student's progress and issue certificates. It works for schools and trainers selling courses and for companies that need to train staff or prove training in audits.
Who it is for
Small and medium-sized businesses that want to organise sales and support without the complexity of an enterprise CRM, and organisations that need a course platform with their own branding, without relying on marketplaces.
Frequently asked questions
Is Multidesk suitable for small businesses?
Yes, it was designed for small and medium-sized businesses: customer records, sales pipeline, tickets and reports, without complex set-up.
Can the course platform carry my company's brand?
Yes. The student area is customised with the company's or school's identity.
Can training certificates be issued?
Yes. The platform tracks each student's progress and issues certificates at the end of the course, which helps prove training in audits.
Does the AI reply to customers on its own?
In Multidesk, the AI suggests replies based on the history and the team decides what to send. For automated service on WhatsApp or chat, see AI applied to business.
Talk to a Customer Service and Education specialist
Our team will assess your needs and reply within one working day.